Answers to Frequently Asked Questions
1. Q. Where are you located?
A. Furs by Chrys is located in Greenwood, Indiana which is just south of Indianapolis.
2. Q. Do you have a showroom I can visit?
A. Unfortunately, we do not have a showroom. We are able to keep prices low by keeping overhead to a minimum, foregoing a showroom and the increased upkeep and other associated costs. Therefore, we do not allow customers on the premises.
3. Q. What do the size ranges mean?
A. We offer a size range rather than giving a size for a fur since most of our fur coats are custom made and sizes can vary so much between manufacturers. The size range will help you determine if a fur is in the ballpark for you.
4. Q. How do I know if the fur coat will fit?
A. We prefer to go by measurements rather than sizes (see above question), so if you take the measurements of a coat that fits you and compare them to those of the fur coat you're considering, you will have an idea of if it will fit. Also, you may contact us with your height, bust and hip measurements (as well as any other helpful hints about your body shape, e.g., long arms, broad shoulders, etc.), and we will most likely be able to tell you if the fur coat or jacket you are interested in will fit.
"Petite" sizing refers to women who are approximately 5'3" or shorter. Generally, the sleeves are shorter and the coat length will be shorter. "Tall" sizing refers to women approximately 5'9" or taller.
5. Q. What will the shipping costs be?
A. For orders in the lower 48 states, shipping (with tracking and insurance) is absolutely free! International orders will incur a surcharge, although the maximum international shipping charge would be $100. Please see our shipping details for more information.
6. Q. Do you have a layaway plan?
A. Yes, we do. Please view our layaway terms.
7. Q. Do you buy fur coats?
A. At the present time, we are not purchasing furs outright; however, we will possibly sell your fur coats for you. Please click here to view our consignment terms.
8. Q. What do your condition ratings mean?
A. Furs by Chrys sells only very, very nice used furs. You can rest assured that any fur we sell is a superior fur coat. However, in order to help you decipher our condition ratings, we have attempted to provide you with a description of our ratings. We hope this is helpful to you, but if you still have questions after reading this, please let us know and we will help you as well as we are able.
New: A fur which has never been worn, most likely a showroom model. A fantastic way to own a new fur coat for a fraction off of retail!
Like New: A fur which cannot be distinguished from new. There is no monogram, and looks as though it was just taken off a retail rack. You will not believe the savings on these furs!
Excellent: Almost pristine condition. Any flaws that it might have would not be very visible and would be considered minor. It might not have any flaws, but only be considered "excellent" instead of "like new" because of having a monogram. Most of our furs fall in this category; they are offered at incredible prices off of retail.
Very Good: Above average condition, but there might be one or more minor flaws that are visible. Typically this would include small stains on the lining or average wear at the pockets or sleeve ends. These are still very nice fur coats, and can be purchased at incredible prices because of the lower ranking. We think you will be pleasantly surprised at the value if you purchase one of the "very good" furs!
Good: A fur which might have some worn areas or visible flaws, but we are carrying it because it has great style or has some other redeeming factor. These furs are a bargain and are wonderful for those on a tight budget but want to own a fur coat.
We hope that these answers to frequently asked questions have been helpful. Please e-mail us if you have any further questions or concerns. We will be happy to assist you!
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